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PURCHASING A WATCH

Of course. Your are more than welcome to view your next watch prior to making a decision at our main office in Whiteley, Hampshire. We can also arrange viewings at our other offices located in Hampshire and along the south coast; including Southampton, Portsmouth, Basingstoke, Salisbury and the Isle of Wight. Please note that viewing of our watches is strictly by appointment.

Yes, we are more than happy to accept your watch in part exchange. All we ask is that your watch is compete with original boxes and papers and in working order. It doesn’t have to be immaculate, but obviously the price we offer will depend on condition. We accept all Swiss watches from Rolex, Omega, Breitling, TAG Heuer, Tudor and Panerai. We tend to specialise in sports models such as the Submariner, Daytona and GMT Master II from Rolex, the Avenger, Superocean and Navitimer series from Breitling and the Speedmaster and Seamaster from Omega - having said that we will consider all watches so pease get in touch or just give us a call.

Every watch that arrives in stock is visually and mechanically checked prior to going on sale and will include a 12 month warranty. The warranty is limited to mechanical defects not caused by the owner/wearer. Accidental damage or damage caused mishandling, mistreatment or neglect is not covered. Water damage is not covered by the 12 month warranty.

Yes! Finance via Klarna (previously Close Brothers) is available on all watches in stock. We currently offer 0% APR on all watches with a 50% deposit and over a 12 months period. We are also able to offer low rate finance over a 12 - 48 month period with just a 10% deposit. If accepted you will be able to borrow between £300 and £15,000. Applicants must be 18 or older, in regular employment and have been a UK resident for more than 3 years, other terms and conditions apply. More information on watch finance.

We accept payment via all major debit/credit cards, PayPal, bank transfer and cash on collection. To purchase online with your debit/credit card, click on the Buy it Now button. You will then be given the option to purchase with the Express Checkout based upon previous buying history. Options will include PayPal, ApplePay and Shop Pay. If you wish to pay with your debit/credit card then input your contact details and shipping address, you will then be given the option to add your card details. 

Yes. You are more then welcome to collect you next watch after making payment online. You are also welcome to pay on collection via your debit/credit card, PayPal, cash or by bank transfer. Please note that collection is strictly by appointment only.

We aim to have all watches purchased in the UK delivered within 2 days. As soon as you have purchased your watch online we will notify you with confirmation of your order and keep you updated throughout the delivery process. You will be sent the tracking number as soon as your watch leaves Swiss Watch Trader HQ and you'll be able to track its progress via your mobile phone. All watches will be delivered by Royal Mail Special Delivery - they will be tracked, require a signature on arrival and fully insured.

Yes. We allow you 14 days to return a watch if you're not 100% happy for a full refund or exchange. Please return items in the same condition and with the same accessories as purchased. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person.

AFTERSALES

All our pre owned watches include a 12-month warranty for your peace of mind. If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge. Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made. If your watch is covered only by the manufacturer's warranty, it will be sent to the manufacturer. A manufacturer report will be provided in 14 working days.

Yes. We allow you 14 days to return a watch if you're not 100% happy for a full refund or exchange. Please return items in the same condition and with the same accessories as purchased. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person.

If your watch is mechanical, it may need winding. A mechanical watch will usually need around 40 rotations of the crown from completely unwound — a manual watch will resist when full, an automatic will go on winding forever. The crown on water resistant watches may need unscrewing before you begin. Automatic watches can run out of power while being worn if your movements aren't sufficient to keep the mainspring fully wound. If your watch has a quartz movement, it might need a change of battery.

A mechanical watch is powered by a tightly coiled mainspring. Manual mechanical watches must be hand wound to keep them in power, typically every other day. An automatic watch is also mechanical; however, it is predominantly wound by a rotor weight that turns with the wearer's movements. A quartz watch, however, is battery powered and extremely accurate. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years.

A quartz watch’s battery life depends on several factors, including the watch’s age and the functions of the timepiece. On average, a battery in a basic time-and-date quartz watch can last anywhere between one and five years — often, the second hand will begin a ‘double tick’ as a battery life warning. Some Breitling watches will display 'EOL'—end of life.

GENERAL

All watches arriving in stock are fully checked prior to going on sale to ensure that they are in the very best possible mechanical and visual condition. If a watch has even the slightest of defects or faults then it will be sent back to the manufacturer for a full service and refurbishment. Watches that do not require servicing will go an sale and include a 12 month warranty.

Yes, well maybe. Selling your pre owned watch to Swiss Watch Trader couldn’t be easier. We are happy to consider most models from Rolex, Omega, Breitling and TAG Heuer. We will also consider most other Swiss watches so feel free to get in touch with what you have to sell. Your watch should ideally be in the best possible condition with original boxes and paperwork. This isn't a deal breaker but it will obviously effect the price. 

You need you to inform us in as much detail as possible what we can expect from your watch. We will need the make, model and model number. We don't necessarily need the serial number at this stage. We also need to know exactly what is included such as inner and outer boxes, warranty card/certificate, manuals, hang tags and any service history. It would also be helpful to know of any defects, no matter how minor. We will do our best to offer you a competitive valuation on your watch. Once we have agreed a price in principle, based on age, condition, provenance etc we will send out a contract and details of how the watch should be posted. Once we have established that the watch 100% genuine, is complete with everything previously disclosed and the the condition is as expected, your new watch will be dispatched. Prior to us posting your new watch you/we may need to pay any outstanding balance. You can pay via your debit/credit card, PayPal or via bank transfer.

Buying your next pre owned, used or second hand watch on finance from Swiss Watch Trader involves a simple online application process with Klarna. If accepted you will be required to pay an initial deposit, usually between 10 and 50%, and the balance can be spread over 24, 36 or even 48 months. As with all finance, to get the best deals you may be required to make a higher initial deposit and keep the monthly payments to around 24 months. The longer the term and the lower the deposit, the higher the interest rate.

RETURNS

We allow you 14 days to return a watch if you're not 100% happy for a full refund or exchange. Please return items in the same condition and with the same accessories as purchased. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person.

Yes. We allow you 14 days to return a watch if you're not 100% happy for a full refund or exchange if purchased on finance. Please return items in the same condition and with the same accessories as purchased. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person.

Of course. We want you to be 100% happy with your purchase. If you are not completely satisfied with your new watch then you are able to return it for an exchange. 

You will receive your refund within 5 days of the watch being returned and inspected. You will be notified as soon as the watch arrives back with us and kept updated throughout the process.