BUYING A WATCH

All our watches are meticulously inspected and prepared by our highly trained, manufacturer-accredited watchmakers. Each timepiece is closely inspected inside and out, under high magnification, by our experts, who are trained to spot any indication that a watch might be fake, and when the information is available, we will also cross-reference our watches against official brand records.

All our watches are meticulously inspected and prepared by our highly trained, manufacturer-accredited watchmakers. Each timepiece undergoes a rigorous testing regime, using manufacturer-approved tools and equipment, to ensure its condition, accuracy, efficiency and water-resistance meet brand specifications. A multi-stage QC procedure also ensures any problems are flagged and dealt with immediately.

We offer next day delivery service for all watches sent to the UK that are ordered online before 12 o'clock midday. You are also welcome to collect your watch in person. You will just need to contact us to arrange a convenient time. Please don't be offended, but as part of our fraud prevention we may need to confirm your delivery address prior to dispatch. Your order may be delayed if we cannot make contact with you.

Every watch we sell is furnished with a 24-month warranty for your peace of mind, in conjunction with any remaining manufacturer’s warranty. If your watch develops a fault and is still covered by warranty, you can return it to us to be diagnosed by submitting a warranty enquiry. If the fault is covered by the warranty, it will be repaired free of charge. Warranty diagnosis takes 5 working days, with the repair time quoted once the diagnosis has been made. If your watch is covered only by the manufacturer's warranty, it will be sent to the manufacturer. A manufacturer report will be provided in 14 working days.

We offer a variety of finance options on our watches under £500. You can even use your current watch as a deposit. You can browse our finance plans and choose the one that's best for you on the product page of your preferred watch.

Most watches at Swiss Watch Trader cannot have VAT reclaimed, however there are a few that can. Please ask your sales advisor before purchase for further information.

For complete confidence when purchasing online or on the phone, we give you 14 days to return a watch you aren't happy with for a full refund. If you purchase in person, we can offer you an exchange or credit note if your return a watch within 14 days. Please return items in the same condition and with the same accessories as purchased, with online and telephone purchases retaining the red returns tag. Refunds will be processed after inspection in 5 working days. You can return a watch by post or in person.

You can use your current watch to exchange or upgrade to another timepiece quickly, simply and in one transaction. Part exchanging with us removes the uncertainty between selling and buying altogether, making the purchase that much more enjoyable.

Due to the nature of pre-owned watches, strap and bracelet sizes can vary; however, we endeavour to provide watches with an adequate strap and bracelet length to fit the average wrist size. Upon purchase of your watch, we will request your wrist size to determine if your watch will be a comfortable fit. Additional links can be purchased if necessary.

If you have a certain watch in mind that we do not currently have in stock, we can create an alert for you so you're the first to know when one becomes available to purchase. With new watches arriving every week, you'll be sure to find your ideal watch soon.